Terms & Conditions

Conditions of Use

 These are Terms & Conditions of Business by Mega Glass Ltd (trading as Mega Glass Direct). They set out the agreement between you (the customer) and Mega Glass Ltd (the company).
These Terms shall be governed by laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

Data protection:

  • Your personal details will not be passed on or sold to any other company in accordance with the Data Protection Act. We may from time to time contact existing customers to inform them of a new offer or service, if you do not wish to receive these emails you may opt out at any time. We do not store credit card details nor do we share customer details with any 3rd parties (see Privacy Policy for full details).

Website Terms of use:

  • If you use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
  • The use of this website is subject to the following terms of use:
    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. If you wish to link to this site or use any content for any purpose, including review – please contact us first to establish suitability.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


  • The Company agrees to supply and the Customer agrees to purchase the product(s) set out on the Order and Agree to our Terms and Conditions.
  • The company reserves the right to slightly alter the products to a similar product in the event that the original product is not available. The company shall use its reasonable endeavours to inform you of any such substitutions.
  • You should be aware that with all toughened glass products, there is a 2mm tolerance due to the manufacturing process. If you have carefully followed our measuring instructions this should not be an issue but should your glass not fit due to this reason we cannot be held accountable.
  • Despite the fact that your statutory rights remain unaffected, any guarantee does not extend to minor imperfections within the glass and outside the scope of visual quality standards of the glass and glazing federation or due to damage due to misuse, neglect or lack of maintenance by you.

Colours & Finishes:

  • Glass Colour is to be chosen from the Company’s standard range, colour match, pattern or Mega Glass design collection.
  • Please note that the colours displayed on our website and our samples are only to be used as a guide. We mix our own paints and the Company will use its reasonable endeavours to match as closely as possible the finished Product with the colour reference; however the Customer is advised of limitations to match a printed colour reference with the final paint colour.
  • Due to the variation in the manufacture of glass as well as hand-made design of sparkle effects the densities and colours as shown on the website or sample cannot be guaranteed.
  • We reserve the right to make changes to any finishes that may affect the product you receive without notice. Finishes such as any colour additives to create effects, sparkle and any named colours we offer may vary slightly if we feel it improves the product and/or it’s production.


  • All prices shown on our website include any VAT payable but exclude delivery charges.
  • Delivery charges are added to your basket when items are added. Although we try to ensure that all pricing information is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.

Ordering Terms:

  • Your order is accepted by us once payment has been received. Your order may be changed at any time up until payment is received as the manufacturing process will then begin.
  • You should be aware that with all toughened glass products, there is a 2mm tolerance due to the manufacturing process. If you have carefully followed our measuring instructions this should not be an issue but should your glass not fit due to this reason we cannot be held accountable.
  • The Customer’s order will be deemed completed when all Product set out on the Order Form have been delivered to the customer Any Product found to be faulty after installation will be rectified under the conditions outlined below.

Distance Selling Regulations:

  • Distance Selling Regulations shall not apply “for the supply of goods made to the consumer’s own specification”. In accordance with the distance selling regulations, your orders may not be cancelled once payment is received. However we reserve the right to make this decision as we may be able to issue a refund if the manufacturing process has not began. We advise our customers to fully understand that once these items have been manufactured they cannot be returned unless a structural or manufacturing fault is proven by our service team.
  • Products purchased from our website that are not bespoke items are covered by the statutory right to cancel within seven working days. Once an order is confirmed it is not possible to cancel or amend the order unless agreed with us directly.

Providing your own templates:

  • Should you wish to send us your own size templates please do so to the address found on our Contact Us page. We will make your glass to the exact size and shape of your templates to an accuracy of 2mm. Please note that should you choose to send us your own templates you do so at your own risk, we will not be held liable for loss or damage of your templates in the factory or be held liable for any associated costs you may have incurred in getting your templates manufactured.

Installation by customer:

  • If the company is not installing the product then the Company shall take no responsibility for any issues arising directly from the installation.
  • Installation should be carried out using recommended products where advised.

Product Care:

  • It is the customer’s responsibility to follow manufacturer’s instructions and to treat the product with due care and attention as no responsibility can be accepted by the Company for damage caused by incorrect use or cleaning with products that contain bleach or other corrosive agents.
  • Glass should be cleaned with glass cleaning products or disinfectant.

Warranties & Guarantees:

  • All glass products come with a 2 year guarantee unless otherwise specified.
  • Up to 5 years guarantee against discolouration of paint direct with the paint supplier.
  • Electrical items will be covered by manufacturers guarantee.

Delivery, Returns & Refunds:

  • You will allow delivery to take place within the estimated delivery period. If the goods are not delivered within the estimated delivery period stated in the order we will contact you to arrange an extended delivery period of two weeks. If the goods are not delivered within this extended period, you may cancel any outstanding goods covered by the contract without penalty to yourself by contacting us. In addition you will be entitled to a refund of any monies, which represent a payment for the outstanding goods, by us in excess of any goods already supplied by ourselves.
  • We shall not be liable for any delay in the delivery of goods, which arises from the causes beyond our control (e.g. flooding, fire, civil disturbances, strikes action by others, criminal damage etc.)
  • The customer should inspect the goods immediately on delivery. We will not be liable for any claims in respect of defects that should reasonably have been discovered by the buyer on inspection or after a signature has been obtained.
  • Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us.
  • For faults that are not apparent until after opening, you must contact directly to Mega Glass Direct within 48 hours. Once this period has elapsed no claims can be accepted for damaged glass.
  • In these circumstances, where the fault is our mistake we will arrange to have the item collected and replaced.


  • The total cost of your order including delivery will be detailed in your invoice. Payment may be made using our secure online payment service or via Paypal.
  • You will pay us the full balance of the purchase price before the goods are dispatched.