Returns & Refunds

Distance Selling Regulations:

Distance Selling Regulations shall not apply “for the supply of goods made to the consumer’s own specification” i.e. where the customer specifies size, colour, design, etc. In accordance with the distance selling regulations, your orders may not be cancelled once payment is received. However we reserve the right to make this decision as we may be able to issue a refund if the manufacturing process has not began. We advise our customers to fully understand that once these items have been manufactured they cannot be returned unless a structural or manufacturing fault is proven by our service team.

Products purchased from our website that are not bespoke items are covered by the statutory right to cancel within seven working days. Once an order is confirmed it is not possible to cancel or amend the order unless agreed with us directly.

 Returns & Refunds:

You will allow delivery to take place within the estimated delivery period. If the goods are not delivered within the estimated delivery period stated in the order we will contact you to arrange an extended delivery period of two weeks. If the goods are not delivered within this extended period, you may cancel any outstanding goods covered by the contract without penalty to yourself by contacting us. In addition you will be entitled to a refund of any monies, which represent a payment for the outstanding goods, by us in excess of any goods already supplied by ourselves.

We shall not be liable for any delay in the delivery of goods, which arises from the causes beyond our control (e.g. flooding, fire, civil disturbances, strikes action by others, criminal damage etc.)

The customer should inspect the goods immediately on delivery. We will not be liable for any claims in respect of defects that should reasonably have been discovered by the buyer on inspection or after a signature has been obtained.

Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us.

For faults that are not apparent until after opening, you must contact directly to Mega Glass Direct within 48 hours. Once this period has elapsed no claims can be accepted for damaged glass.

In these circumstances, where the fault is our mistake we will arrange to have the item collected and replaced.