Delivery

Deliveries

Standard delivery is on a Working Day. If a customer requires a specific time of day delivery or Saturday delivery this can be costed on request.

We will endeavour to inform customers of the delivery date as soon as possible based on manufacturing schedules. Deliveries to mainland UK including Scotland will be costed when customers place their order. For deliveries to Scottish Highlands, Scottish Isles, N.Ireland, Isle of Man, Channel Islands & Republic of Ireland we will confirm delivery cost separately before finalising your order in order to find the most competitive delivery option.

In-store collection: customers have the option of collecting their goods for free from our warehouse in Dunstable. This must be by appointment only on Mon-Fri between hours of 9.30 – 17.00. Please contact us for more information.

  • Delivery schedules (timings are approximate):
    – Sample tiles: up to 5 working days
    – Standard colour range, mirrored and tinted products: 6-10 working days
    – Back-painted products (as per customer specification): up to 15 working days
    – Design SFX products: up to 15 working days
    – Radiators, LED mirrors & LED splashbacks: up to 20 working days

You will allow delivery to take place within the estimated delivery period. If the goods are not delivered within the estimated delivery period stated in the order we will contact you to arrange an extended delivery period of two weeks. If the goods are not delivered within this extended period, you may cancel any outstanding goods covered by the contract without penalty to yourself by contacting us. In addition you will be entitled to a refund of any monies, which represent a payment for the outstanding goods, by us in excess of any goods already supplied by ourselves.

We shall not be liable for any delay in the delivery of goods, which arises from the causes beyond our control (e.g. flooding, fire, civil disturbances, strikes action by others, criminal damage etc.)

The customer should inspect the goods immediately on delivery. We will not be liable for any claims in respect of defects that should reasonably have been discovered by the buyer on inspection or after a signature has been obtained.

Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us.

For faults that are not apparent until after opening, you must contact directly to Mega Glass Direct within 48 hours. Once this period has elapsed no claims can be accepted for damaged glass.

In these circumstances, where the fault is our mistake we will arrange to have the item collected and replaced.